0 %

Terms & Conditions

Introduction

These Terms & Conditions govern the use of this website and the services provided by Sulth.

By accessing this website or working with us, you agree to comply with these terms.

If you do not agree with these terms, please refrain from using this website or engaging our services.

Services

Sulth provides professional digital services including but not limited to:

  • WordPress development

  • Design-to-WordPress implementation

  • Custom website development

  • Website optimization

  • WooCommerce & business systems setup

  • Website maintenance and support

All services are delivered based on the scope and agreement discussed with the client before the project begins.

Communication

All project communication is conducted through:

  • Email

  • WhatsApp

We do not provide phone or voice call support.

Clients are responsible for providing clear instructions, materials, and feedback through these channels to ensure smooth project progress.

Project Agreement

Before a project begins, both parties will agree on:

  • project scope

  • features and requirements

  • estimated timeline

  • payment terms

Any work outside the agreed scope may require additional cost and timeline adjustments.

Payment Terms

Projects are conducted using a 50% deposit and 50% final payment system.

Deposit

  • A 50% upfront payment is required before any work begins.

  • The deposit secures your project slot and covers the initial development process.

Final Payment

  • The remaining 50% payment must be completed before the final website files or deployment are delivered.

Work may be paused if payments are delayed.

Revisions

Reasonable revisions are included during the development process based on the original project scope.

Revisions may include:

  • layout adjustments

  • small design improvements

  • minor functional tweaks

Major changes such as:

  • new features

  • design overhauls

  • additional pages

  • system changes

may be treated as separate work and billed accordingly.

Client Responsibilities

Clients are responsible for providing:

  • website content (text, images, branding assets)

  • login access if needed

  • clear feedback during revisions

  • timely communication

Delays in providing materials or feedback may affect the project timeline.

Project Timeline

Project timelines vary depending on the complexity of the work.

Estimated timelines are provided at the start of the project, but may change due to:

  • delayed client feedback

  • changes in scope

  • technical requirements

We always aim to deliver projects efficiently while maintaining high quality.

Refund Policy

Due to the nature of digital services:

  • Deposits are non-refundable once work has started.

If a project is cancelled by the client after work has begun, the deposit will be retained to cover the work already completed.

Intellectual Property

Once the final payment is completed, the client will receive full rights to the completed website.

Until full payment is made:

  • the project files

  • website access

  • final deliverables

remain the property of Sulth.

We reserve the right to showcase completed projects in our portfolio unless otherwise agreed.

Third-Party Tools

Projects may include third-party tools or services such as:

  • WordPress plugins

  • themes

  • hosting providers

  • payment systems

We are not responsible for issues caused by third-party services outside our control.

Website Maintenance

Unless the client purchases a maintenance service, ongoing updates, backups, and monitoring are the client’s responsibility after the project is delivered.

Maintenance services can be requested separately.

Limitation of Liability

While we strive to deliver reliable and high-quality work, Sulth is not liable for:

  • business losses

  • data loss caused by third-party systems

  • downtime caused by hosting providers

  • misuse of the website after delivery

Changes to Terms

We may update these Terms & Conditions at any time.

Updated versions will always be published on this page.

Contact

If you have questions regarding these Terms & Conditions, please contact:

Email
hello@sulth.com

Location
Surakarta, Indonesia